Mary_bcgame

may i know your ticket numbers please? have you open ticket on discord?

Hello @Zyce Sorry for the inconvenience. Fiat transactions can sometimes be delayed due to bank processing & regulations. We highly recommend using crypto for faster transactions. Need help? Here’s what to do: 1. Contact us on Discord - Join: https://discord.gg/bcgame - Open a ticket - Submit required documents within 30 days 2. Contact Support - Click the Support button on our website - Visit Help Center: help.bc.game - Email us: [email protected] Important! We DO NOT offer support on Telegram or forum. If someone DMs you pretending to be an admin, block them immediately! Thanks for your patience!

Heya @Senator_omid If you need assistance, don’t hesitate to reach out to our support team please 1. Live Chat on the website (click the Support button) 2. Help Center: help.bc.game 3. Email: [email protected]

Heya @Nzhzxhhxoyb If you need assistance, don’t hesitate to reach out to our support team please 1. Live Chat on the website (click the Support button) 2. Help Center: help.bc.game 3. Email: [email protected]

Hey @Gxmrgarsgwb, We understand how frustrating this situation must be, and we appreciate you bringing it to our attention. However, account security is ultimately the responsibility of the user, and BC.GAME provides multiple security features, including 2FA, email verification, and phone verification, to help safeguard accounts. From what you've described, it seems your account may have been compromised due to weak security measures. Hackers often enable 2FA themselves once they gain access to prevent the original owner from reclaiming the account. This is why it’s crucial to set up and maintain proper security settings from the start. Regarding the support response time, account recovery and security verification require careful processing to ensure that only the rightful owner can regain access. This diligence is necessary to prevent unauthorized access and further losses. As for missing funds, if an account is compromised, BC.GAME cannot be held responsible for losses incurred due to unauthorized access. We highly recommend reviewing your security settings and enabling all available protective measures to prevent similar incidents in the future. If you need help securing your account moving forward, feel free to reach out to our team. Stay safe, and always be cautious of phishing attempts or too-good-to-be-true offers online. Best Regard

Hello @Qzfgweicrtcc may i know your UID please

Hello @Rgbwvevqqtcc Unfortunately only support can help you regarding deposit and withdraw you can also explain to our support by email at [email protected]

Hi @Akshay_x05 kindly contact our support please

KYC (Know Your Customer) is not mandatory for all users, but the casino reserves the right to request it when necessary. This policy is clearly stated in the Terms of Service (TOS), and I believe almost all casinos have similar regulations.

You need to complete advance KYC. If you can still log in to your account, you can do advance KYC on the site. If you can't, you need to reach our support, as I can't send the KYC link.

Hello @zxr Anything related to Deposit and Withdraw Kindly contact our support please or can send email to [email protected] Hopefully, your issue will be resolved soon. Thank you for your patience!

Hello @Jackie2233 Anything related to Deposit and Withdraw Kindly contact our support please or can send email to [email protected] Hopefully, your issue will be resolved soon. Thank you for your patience!

Hello @daot and @Jackie2233 Anything related to Deposit and Withdraw Kindly contact our support please or can send email to [email protected] Hopefully, your issue will be resolved soon. Thank you for your patience!

Congratulations @mafia i think $40 fee is a customs charge imposed by your country’s regulations. Each country has its own policy regarding customs fees, so unfortunately, these charges are beyond our control.

hello @Itzneenee May i know your uid please