My inr 6999.98 was not added in my BC game account

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Hello mods My inr 6999.98 was not added in my BC game account

After I requested most of the time bc game support is doesn't support as satisfied, bank of Indian merchants claim they did not received my amount of 6999.98 inr but my bank claim is your deposit has arrived by your merchant please bc game am new in this I don't know about what scam Indian merchants done my bc game I'd username is -- VARDHANOFFCl player id -- 44948107 

Please help me